Frequently Asked Questions

General & Value Proposition

A: What sets us apart is field-proven reliability, with over 1.5 million trackers deployed globally. We offer a user-friendly platform, full end-to-end solutions, and flexible service backed by expert support.

A: Our platform boosts visibility, reduces delays and losses, and helps you manage assets smarter. This unlocks cost savings, strengthens KPIs, and streamlines operations across teams.

A: We propose running a 90-day trial on a sample fleet to identify potential savings and help you build a concrete business case based on real-world data from your operations.

A: While RFID works well indoors, our trackers offer global GPS visibility, ideal for logistics and wide-area tracking. Compared to LoRa, our NB-IoT solutions offer different advantages in coverage and penetration; we can provide a detailed comparison chart upon request.

Technical & Hardware

A: Battery lifetime typically ranges from 5 to 10 years, depending on usage. With nearly 1 million units currently deployed, we can help estimate the lifetime for your specific use case and optimize settings to maximize it.

A: Yes. Integration with your own systems to manage devices is possible via our API.

A: Yes, our Hati Aero model is specifically certified for air transport. We provide all necessary documentation and airline compliance details to support your shipping requirements.

Security, Privacy & Compliance

A: Yes, our solution is fully GDPR-compliant. We ensure that all data processing, storage, and access controls comply with EU regulations. Customers have full transparency and control over their data, including the option to host on-premises.

A: Your data stays within your environment and under your control. API access is secure and managed exclusively by you. Additionally, we offer a lead protection program to ensure your data and customer relationships remain confidential.

A: Our solution is designed to track assets, not people. We have successfully supported many organizations in navigating workers' council approvals by providing clear documentation and technical proof of their intended use.

Service & Support

A: In a TaaS model, we are responsible for hardware and uptime. You are covered by clear Terms and Conditions, and our team handles technical issues so your internal team doesn't have to.

A: Absolutely. We provide clear installation guides and remote support. For larger deployments, we also offer on-site assistance or can coordinate with your preferred integrator.

A: We support all products throughout their lifecycle and offer backward compatibility whenever possible. If a model is discontinued, we provide migration plans to newer hardware with minimal disruption to your operations.

A: Yes. We offer several models, including standard subscriptions, hybrid pricing, and Tracking-as-a-Service (TaaS). We can tailor the financial model to fit the scale and requirements of a global rollout.

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